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Master Guarantee

With the Master Plumbers Guarantee, you gain the protection and peace of mind only a Master Plumber can offer.

Master Plumbers, Gasfitters & Drainlayers NZ Inc provides consumers with a 12-month guarantee covering:

  • advance payment protection
  • substandard workmanship.

Advance Payment Protection

Protects you from loss of an advance payment to a contractor, for labour, materials and products where the contractor is unable to fulfill contractual obligations due to liquidation or bankruptcy. It covers:

  • Incomplete residential work up to the value of the amount prepaid by you, the consumer, to a maximum of $15,000 inc GST.
  • Situations where the company or sole trader have ceased trading, and/or are in liquidation or bankruptcy.
  • Replacement (if necessary) and installation of any product purchased by the contractor from pre/part payment made by you, the consumer, that has not been installed and cannot be retrieved from the original contractor.

Workmanship Cover

Protects you from substandard workmanship by a current Master Plumbers member.

It covers:

  • Substandard workmanship, irrespective of whether the contract is complete, to be remedied by either the original contractor or an alternative member as determined by Master Plumbers, Gasfitters & Drainlayers NZ
  • Substandard workmanship that is upheld by Master Plumbers, Gasfitters & Drainlayers NZ
  • Work done by the original contractor only
  • Labour costs, up to the value of $10,000 inc GST
  • Residential work
  • Unpaid contracts where the amount unpaid relates solely to the specific work in dispute.

Making a complaint

All claims brought under the Master Plumbers Guarantee must be brought within 12 months from the date of invoicing for the work in question.

Your claim must be lodged with Master Plumbers, Gasfitters & Drainlayers NZ Inc, PO Box 6606, Marion Square, Wellington 6141, using the Master Plumbers Guarantee claim form Your complaint will be acknowledged within five working days of receipt.

Visit our Making a Complaint page for our Complaint Information Pack and more details about our Complaints Investigation Service.

This page has been copied from the Master Plumbers website.